Shipping policy
We’re thrilled to send a little piece of Fated Ink from our shelves to yours! All orders are packed with care by our team in Brisbane, Australia.
Australian Shipping
Shipping is based on your order value:
| Order Value | Shipping |
|---|---|
| $0–$99.99 | $8.99 |
| $100–$199.99 | $12.99 |
| $200–$299.99 | $14.99 |
| $300–$499.99 | $16.99 |
| $500+ | FREE |
International Shipping
We ship to most countries, with shipping calculated at checkout based on your location and the size and weight of your order. You can view your shipping cost before completing payment.
European Union: Due to the individual compliance requirements for EU countries, we unfortunately do not currently ship to most EU destinations.
United States: Applicable tariffs and duties are calculated and paid at checkout. You will not be charged additional duties on delivery. Tariffs apply to your products only, not your shipping charges.
All other countries: Any customs duties, taxes or import fees are the customer's responsibility. We are required to declare the full value of your order.
If you're unsure whether fees may apply, we recommend checking with your local customs authority before ordering.
Processing & Tracking
In-stock items are usually packed and dispatched within 1–3 business days.
During sales, launches or other unusually busy periods, processing may take longer. Where possible, we'll let you know on the product page or at checkout.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Delivery estimates are provided when ordering but may change due to delays within the postal network.
Delivery
Australia: Delivery times vary depending on your location. Please see Australia Post's delivery estimates for more information.
International: Delivery can take anywhere from a few days to several weeks depending on your destination.
We ship using Australia Post. International parcels are handed to the local postal service once they arrive in the destination country. Your Australia Post tracking number can generally also be used with the local carrier.
Common delivery partners include:
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Canada — Canada Post
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Mexico — Correos de México
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New Zealand — NZ Post
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Singapore — SingPost
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United Kingdom — Royal Mail
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United States — USPS
Delayed, Lost or Damaged Parcels
Once a parcel has been handed to the carrier, delivery delays are outside our control. However, we're always happy to help investigate a delayed or missing parcel.
If your order arrives damaged or something is missing, please:
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Keep the packaging.
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Take photos of the parcel, packaging and any damage.
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Check for damaged labels or notices from the carrier.
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Contact us within 7 days of delivery with your order number and photos.
Please also check inside any sleeves, bags or packaging, as we sometimes tuck smaller items inside larger products for protection.
Customers are responsible for providing a complete and accurate delivery address. We cannot accept responsibility for parcels lost due to incorrect or incomplete information supplied at checkout.
We also cannot accept responsibility for loss or theft where the delivery address or delivery instructions are changed directly with the carrier after dispatch.
Return to Sender
If your parcel is returned to us because of an incorrect or incomplete address, failed delivery, unpaid customs charges, refusal of delivery or failure to collect the parcel, we may deduct:
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a 3.5% restocking fee, and
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$10 AUD towards return shipping costs.
Please double-check your address when ordering and keep an eye on your tracking once your parcel is on the way.
Currency
Prices may be displayed in your local currency for convenience. Currency conversions are based on the applicable exchange rate at the time of purchase.
Where a refund involves currency conversion, the refunded amount may differ slightly from the original amount due to exchange-rate fluctuations outside our control.
Need Help?
Have a shipping or tracking question? Email us at support@fatedink.com.au and we'll be happy to help.