Shipping policy

We’re thrilled to bring books from our shelves to your doorstep! Here's everything you need to know about our shipping process:

All orders are packed with care by the Fated Ink team and shipped from Brisbane, Australia.

Shipping Rates are as follows:

Australia - Based on tiers below:

 Order Value Shipping cost
$0 - $99.99 $8.99
$100 - $199.99 $12.99
$200 - $299.99 $14.99
$300 - $499.99 $16.99
$500 and over FREE

International - Shipping costs are calculated at checkout based on your location and order size/weight. You can view the shipping price at the checkout without processing payment. We ship to most countries, but if yours isn't available, please reach out and we can see what we can do. 

Processing Times

In-stock items are typically packed and dispatched within 1–3 business days.

In the event where processing times are expected to exceed estimated time frames (unforeseen events/sale promotional periods), we will make you aware prior to ordering (we'll notify you on the product page and checkout!)

You’ll receive a shipping confirmation email with tracking once your order is on the way.

Shipping time estimates are shown at the time of ordering but are subject to change due to delays that can occur within the postal system. 

If we are unable to supply you with a Product – for example because that Product is not in stock – we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

Delivery Times

Domestic (Australia): Estimated delivery times vary depending on your location. Please click here for local delivery estimates. 

International: Depending on where you are, deliveries can take anywhere from a few days to a few weeks. Please click here for international delivery estimates. 

International Tracking & Delivery Partners

We ship all parcels with Australia Post. Once your order reaches your country, it will be handed over to your local delivery service. You can use the same tracking number on your local carrier’s website for updates in your language and additional delivery details.

Delays

We are not responsible for postal delays once items leave our warehouse, but we’ll always help you chase up delayed parcels with the carrier.

Lost or Damaged Parcels

If your order hasn't arrived, is missing, or tracking isn't updating - please email us and we can give you the necessary advice to help track it down.

Customers are responsible for entering their shipping details correctly. If your details were incorrect or incomplete at checkout, we can’t take responsibility for lost parcels. Please always double-check those details!

If you change or update your address during transit with the shipping provider, we can hold no responsibility for any losses or theft as the details of the original order have been altered. 

Missing Items / Damaged Parcels

Please confirm the following:

  • Thoroughly inspect your parcel—sometimes we tuck smaller items inside sleeves or bags for extra cushioning.
  • Take photos of the packaging before you throw it out.
  • Check for any damaged labels or missing item notices from the delivery carrier

If something is missing or damaged, contact us within 7 days of delivery with your order number and the above details (photos included) and we can investigate.

International Shipping

We ship internationally to most regions with Australia Post, and all orders include tracking.

Duties, Taxes & Import Charges

  • United States: Any applicable tariffs and duties are calculated at checkout and paid on your behalf. You will not be charged additional fees upon delivery.  You are not charged tariffs on your shipping fees, only on the products you order.
  • European Union: For orders under €150, duties and taxes are collected at checkout. No further charges will be required on delivery.
  • All other countries: Customs duties, taxes, and import fees are the customer’s responsibility. We are legally required to declare the full value of your order and include an invoice for customs if required. If you have concerns about customs fees, we recommend checking with your local customs office before placing an order.

Currency & Conversion

  • Prices may be displayed in different currencies for your convenience, but transactions may be processed in Australian Dollars (AUD) at checkout. You will only ever be charged in your local currency at the most current conversion rate. 
  • If items are returned, refunds will be issued in AUD at the current exchange rate. Any differences due to currency fluctuations are beyond our control.

Orders Marked as Return to Sender (RTS)

If your order is returned to us due to any of the following reasons, we may deduct a 3.5% restocking fee and $10 AUD to cover return shipping costs:

  • The address provided was incomplete or incorrect
  • The delivery partner couldn't access the address
  • Customs fees or duties weren’t paid in time
  • The parcel was refused upon delivery
  • The customer refused to pay customs
  • The parcel wasn't picked up in time

To help you avoid extra charges, please double-check your address at checkout and keep an eye on your tracking updates. If customs fees apply, be sure to pay them on time to prevent delays or returns. 

Need Help?

Reach out to us any time at support@fatedink.com.au. We're here to help with shipping questions, tracking updates, and anything in between.